1. Introduction
Welcome to our Social Media Marketing (SMM) service platform. By accessing or using our service, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before proceeding.
2. Definitions
- "Service" refers to our SMM platform and related services
- "User" refers to any individual or entity using our Service
- "Platform" refers to our website and associated applications
- "Content" refers to any material submitted, posted, or shared through our Service
3. Account Registration and Verification
All accounts must be verified within 1 hour of registration. Unverified accounts will be automatically deleted.
3.1 Account Requirements
- Users must provide accurate, current, and complete information during registration
- Users must be at least 18 years old or the legal age of majority in their jurisdiction
- Each user is limited to one account unless explicitly authorized otherwise
3.2 Verification Process
- All accounts must be verified within 1 hour of registration
- Unverified accounts will be automatically deleted after the 1-hour deadline
- Verification requires submission of valid identification
- We reserve the right to reject any verification attempt that appears fraudulent
4. Acceptable Use Policy
4.1 Permitted Uses
- Legal social media marketing activities
- Promotion of legitimate businesses and services
- Content creation and distribution in compliance with platform guidelines
4.2 Prohibited Uses
- Any illegal activities or promotion of illegal services
- Spam, fraud, or deceptive practices
- Harassment, hate speech, or discriminatory content
- Unauthorized automation or bot usage
- Identity theft or impersonation
- Distribution of malware or harmful code
- Manipulation of engagement metrics
- Violation of third-party social media platform terms of service
5. Service Disclaimer
5.1 General Disclaimers
- Our Service is provided "as is" and "as available"
- We make no warranties regarding service availability, reliability, or fitness for particular purposes
- We are not responsible for third-party content or services accessed through our platform
5.2 Non-Affiliation Statement
- We are not affiliated with any individuals or entities using our service for fraudulent or illegal purposes
- We explicitly denounce and distance ourselves from any scammers who may attempt to use our platform
- Users are responsible for verifying the legitimacy of any third parties they interact with
6. Liability and Indemnification
6.1 Limitation of Liability
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our liability is limited to the amount paid by the user for our services in the past 12 months
- We are not liable for any losses resulting from:
- Unauthorized account access
- Service interruptions or technical issues
- Loss of data or content
- Third-party actions or content
6.2 Indemnification
Users agree to indemnify and hold us harmless from any claims arising from:
- Violation of these Terms
- Violation of any laws or regulations
- Infringement of third-party rights
- Misuse of our Service
7. Content Rights and Ownership
7.1 User Content
- Users retain ownership of their original content
- Users grant us a non-exclusive license to use, modify, and distribute their content
- Users are responsible for ensuring they have rights to all content they submit
7.2 Platform Content
- All platform content, including logos, designs, and software, is our exclusive property
- Users may not copy, modify, or distribute our content without permission
8. Payment & Refund Policy
8.1 Payment Terms
- Users agree to pay all fees and charges associated with their account
- All fees are non-refundable unless explicitly stated otherwise
- Prices are subject to change with notice
8.2 Payment Processing
- Payments must be made through our approved payment processors
- Users must provide accurate billing information
- We reserve the right to suspend service for non-payment
8.3 No-Refund Policy
IMPORTANT: STRICT NO-REFUND POLICY
- All purchases are final. We maintain a strict no-refund policy due to the digital nature of our services.
- Services are considered delivered once the order is processed in our system.
- No refunds will be issued under any circumstances, including but not limited to:
- Claims of dissatisfaction with results
- Accidental purchases
- Changes in business needs or strategy
- Duplicate orders
- Misunderstanding of service features
8.4 Fraud Prevention and Detection
- We employ advanced fraud detection systems to monitor for suspicious activity
- The following activities are considered fraudulent and will result in immediate account termination:
- Chargebacks or payment disputes after services are delivered
- False claims of non-delivery or unauthorized purchases
- Manipulation of service metrics to falsely claim non-delivery
- Use of stolen payment methods or unauthorized payment information
- Creating multiple accounts to circumvent platform restrictions
- Providing false information to obtain refunds
- Accounts associated with fraudulent activity will be permanently banned
- We reserve the right to pursue legal action against individuals engaged in payment fraud
8.5 Service Delivery Verification
- Our system automatically tracks and logs all service deliveries
- These delivery logs serve as conclusive evidence of service completion
- Users can access delivery reports through their dashboard for verification
- Any disputes regarding delivery must be reported within 24 hours of order completion
- Technical support is available to address delivery issues but will not process refunds
9. Privacy and Data Protection
9.1 Data Collection
- We collect and process data as outlined in our Privacy Policy
- Users consent to our data collection practices by using our Service
- We comply with applicable data protection laws including GDPR where applicable
9.2 Data Security
- We implement reasonable security measures to protect user data
- Users are responsible for maintaining their account security
- We are not responsible for data breaches resulting from user negligence
10. Termination
10.1 Account Termination
We reserve the right to terminate or suspend accounts for:
- Violation of these Terms
- Suspicious or fraudulent activity
- Extended periods of inactivity
- Non-payment of fees
- At our discretion, with or without cause
10.2 Effect of Termination
Upon termination:
- Access to services will be immediately revoked
- Outstanding payments become immediately due
- User content may be deleted or retained according to our policies
11. Changes to Terms
- We reserve the right to modify these Terms at any time
- Changes will be effective immediately upon posting
- Continued use of the Service constitutes acceptance of modified Terms
12. Governing Law and Jurisdiction
- These Terms are governed by Nigerian law
- Any disputes shall be resolved in the courts of Nigeria
- Users agree to submit to the exclusive jurisdiction of these courts
